We welcome your feedback.
You are the best! I sent 4 passports for Indian visas. The instructions were crisp and helpful. The
online tracking was excellent. I had to call for a minor clarification and the help was prompt and
professional. I got the passports back in very short time. Nothing but good the things to say about
Puja was the best! She was on the ball notifying us of what was going on and giving great input. We
ran into an issue getting a visa for Russia that we never had before and she was sympathetic and
I want you to know how responsive the people in your Washington, DC office were. Had various email
correspondence with Joanna and she was always very responsive and answered my questions. Then
over the weekend when I was trying to fill out the Russian visa forms and being so frustrated, I finally
gave up and this morning called the office and got Umid. Well, let me tell you - he was absolutely
wonderful and helped me and was a life saver. Documents are now on their way there and I don't know
how I would have ever done it without him. Please compliment him - and a raise would be good too ! ! !
Anna was extremely helpful and did a great job of getting my Russian visa in just a few days. Thanks
for the help!
Ms. Andrea has been very helpful in obtaining my visa for Cameroon. She has kept me abreast of
any issues and assisted greatly in the process.
Jenny was extremely helpful and able to answer a number of questions and resolve several issues
for me. Thanks a million!
I recently applied for a Brazil visa. The website was very detailed and thorough and was easy to
use. I did have a question, used the link on the website, and received a response very quickly. I
wish airline customer service was like that! I also appreciate the ease of status. Good job!
I just spoke to Rhonda regarding my Chinese VISA application. She was so polite, professional and
knowledgeable. I appreciate doing business with companies who hire excellent personnel such as
As a first time user of Travisa, I have to admit I was not clear as to what I actually need to do and
how to complete my application for a visa to India. I called your toll-free number and got Bob. He
answered all of my questions to my satisfaction and did a great deal to put me at ease as to the
procedures I would have to follow. Bob also gave me some excellent advice, which I will certainly
put to good use when I get to India. He was very good at putting me at ease with a good and gentle
sense of humor. If all your employees are as competent and helpful as Bob, I have to compliment
you on the caliber of people you hire! Thanks, Bob for your invaluable assistance! My trip to Tibet
will be a much easier one thanks to you.
Awesome service. I will recommend Travisa to anyone traveling.
Dear Travisa staff,
Thank you so much for your really quick visa processing work for my husband and daughter.
I worked with Vika and she was really knowledgeable, gave me clear direction and advice.
It has been a pleasure.
Thank you again!
Just received our Chinese visas and are extremely satisfied with your service, especially an on-line
chat I had with Ruthe regarding questions about the answers to some of the questions. Ruthe was
patient, knowledgable, and extremely helpful in our getting the visa the first time with no problems.
She is a great representative for Travisa and you should consider her for an employee award for
giving Travisa an excellent reputation.
Over the past 2 years
I have applied for several visas through Travisa in order to travel
I just want to express my appreciation for the level
of service and courtesy I have consistently received, especially
In seeking a visa to visit Siberia, I always
seem to encounter delays from the bureaucrats in Tyumen, but your
staff has always found a way to make sure my visa is processed
expeditiously. As I travel back to Russia, India, and beyond in the
future, I look forward to continue using your reliable and
You have a very capabale staff.
John P. M.
I want to thank the Travisa staff for helping my husband and I with our trip to
China last summer. I was so worried about how to obtain Visas; however, Travisa
made the process so easy!
Thank you so much for your assistance. I have recommended this service to several
Jane and LeRoy S.
I just wanted to let you know that your service is awesome. I realized a little
over an hour ago that I forgot to get my Australian visa for my trip tomorrow. I
called and spoke with a lovely woman, Arleen, who politely and cheerfully directed
me to your website and assured me that you could help. Then after I submitted and
faxed a copy of my passport I called and spoke with Nicole who politely and efficiently
confirmed that you received my fax and let me know that the visa was in process.
Then I got a call from Yvette Aidoo letting me know that processing was complete
and a confirmation email was sent which is the best part as I was harrassing my
husband at home asking if anything had come across yet as I was worried!
My mother and her friend are traveling to Australia in a few weeks and still need
to get their visas and I will be directing them to your site.
Thank you so much for the fast service and for hiring such fabulous woman for me
to talk with on the phone today!!!
Wishing you continued success,
I recently worked with getting a
Visa through your company. Arlene Cuanias handled my case with
exceptional care. Due to my entry to a non-standard city, there were
additional measures required in order to obtain my Visa.
Arlene went out of her way to keep me informed throughout the
process and explained each step with great detail and concern for my
satisfaction. I would like to give my commendations for a job well
done and would appreciate it if she could be recognized for her good
Hi there Ms Freeman!
I just wanted to drop you a quick line thanking you for the awesome job you all
are doing there at Travisa! MY Father and I recently had a death in his family,
and getting his u.k. passport in on time for her funeral back in England was, obviously,
critical! You're lovely employee by the name of Arlene.. was AWESOME!!!
I appreciated constantly being updated by someone as professional as she, and kind.
I loved working with Travisa and will highly recommend your company to anyone traveling
on the fly!
Thanks a ton for helping us with our Uganda visas!
Much appreciate your good service and you keeping in touch with us!
With best wishes,
Dear Ms. Freeman,
We spoke this morning on the phone. I wanted to write you for the service provided
by your staff at the Washington office.
For those of us who work with international travel, it is a great relief to do business
with Travisa. Between your on-line tracking system and clear instructions, and the
way one can reach a human being on the phone if needed, we have enjoyed our association
over the years, and have recommended the Washington office to others.
Recently, in particular, Arlene Cuenias and I had occasion to speak multiple times
to track down a delayed document at the Brazilian consulate. It was reassuring to
know I had an "ally" within the bureaucracy of govt.processing. Her seeing
that the visa arrived on time in Charlottesville, before the trip started certainly
made a huge difference in several people's peace of mind.
All of your staff deserve a big thanks, for service in our scientists'
behalf. Thanks to all for a job well done!
To Whom it May Concern:
I want to thank Travisa for your excellent service. I had no idea how to get a visa
and no one around me knew. AAA recommended your site to me and when I went to it,
I was able to IM an employee there who answered all of questions! On top of that,
the turn around time for my Visa was very fast. Thank you so much for taking the
stress out this part of traveling for me! I will definitely use your website in
the future and recommend it to other travelers.
Ms. Freeman, once again, I wanted to thank you for the dedication you showed to
my passport/visa issue today. I cannot tell you how much I appreciated your assistance.
You handled my crisis in an assured, exemplary manner, which, I'm sure, is a reflection
of the services that Travisa provides.
Thanks again for all your efforts.
Kim Conway assisted myself and Sharon Motasky in attempting to locate my passport.
Kim is "one of a kind". She remained professional and understanding when
I was very upset. She went to the post office late evenings and on the week-end
to try to locate my passport.
When she was exhausted with me, she treaded forward, remaining constant in her voice
and manner. She is an "exceptional" employee (Manager) of Travisa. I have
been in the work force some 38 years.
Believe me, there are few that would go to the extent Kim did to satisfy me, as
a customer. She valued the Travisa name and was totally dedicated and loyal to her
company. "Kim" is what will keep me a referring customer to Travisa.
I hope Travisa realizes what you have in Kim, and I hope she is paid well.....She
My partner and I used your NY office services earlier this year for a China vacation
and were VERY impressed with the accuracy of information provided by Travisa. I
used your DC office services recently for business - you were the ONLY service that
provided me with accurate information about visa requirements for Zimbabwe.
Thank you for great customer service and for providing accurate information.
You're supposed to wow your customers.
The passport arrived yesterday morning. Looks great. Thanks. A lot of companies
talk about customer service and customer first, but Travisa did what it said it
would when it said it would. Your customer is very happy.
We recently went through the process of applying for VISA's for Russia and India.
Although we generally understood the instructions, we needed a few points of clarification.
Your employee John, based in San Francisco, was simply outstanding. He was professional,
informative, and went above and beyond with his help. We have found our experience
with TRAVISA to be highly satisfactory, and John is a big reason why.
We look forward to working with TRAVISA and employees like John in the future.
Bruce and Stephanie M.
Thank you for the prompt passport service. In addition to renewing my passport on
time you also kept me informed every step of the way with an e-mail message acknowledging
receipt of my renewal request, and another e-mail notifying me of the shipment back
to me, along with a convenient link to the FedEx package tracking system so that
I could follow the progress of my new passport.
I found you service to be professionally executed.
Thank you for your very prompt and courteous service. I NEVER write to a company
I have dealt with , but your service was exceptional. This is the second time this
year that I used Travisa. The online tracking really helps since I was called out
of the country at the last minute , I knew exactly where my Passport was. You had
it until 5:10 last night in SF and I had it at 11:35 in Hawaii today.
Mahalo for the speed
In a world where everyone talks a good game but rarely delivers, I want to let you
know how pleased I was with your service.
I had a China visa processed through your Chicago office and the service was superb.
It was a pleasure doing business with Travisa.
Got my visa on Tuesday - 2 days ahead of schedule. You guys are great! I am recommending
you to my friends and family - great web interface, great followup and service,
and great results! Thank you very much -
it was a pleasure dealing with such a professional outfit, and you really helped
minimize my stress! I'm off to Brazil!
Thank you for the excellent service! I received my passport back with the visa for
Eritrea this morning, even though Fed Ex was two days late getting my passport to
you. You received it yesterday morning and shipped it back to me yesterday afternoon.
I will recommend you to everyone!
Thanks-- you guys are great! That's why I always do business with you. (Now
take the rest of the day off!)
"I just wanted to let know that I have received my US passport in the mail.
Your customer service is one of the best I have ever done business with and your
ability to process my request in a timely and professional manner is commendable.
I will be using your service again to process mine and my girlfriend's Chinese
visa application. You should be hearing from us soon."
"First let me say that the professionalism of the personnel at Travisa is outstanding.
They're always very knowledgeable, helpful and courteous.
Recently, I had a visa issue and was helped by Tanzi who helped me tremendously.
She told me that she would call me back after getting information in 10 minutes
and she did. She told me that she would contact the Embassy right away and call
me back in 10 minutes and she called me back in 5 minutes. She definitely an asset
to Travisa as is all of your fine personnel.
I look forward to continuing a great working relationship with Travisa. Happy New
"To Whom It May Concern:
I just wanted to write and let you know that I have been working with your organization,
direct branch, for a year now and I wanted someone in your organization to know
how outstanding your services are. From the great, user-friendly website to the
prompt turn-around time on visa processing to the update communication on the process,
it is all very efficient.
Your organization provides top-notch service and it makes my job that much easier.
"Thank you for your assistance and prompt, very prompt, service. I want all
your supervisors to know that you are the best. What great customer service in this
day and age of nobody cares. You have proved them wrong."
I am writing to express my gratitude for all the excellent job performed by Neha
of your Visa department. At short notice I planned my trip to the Middle East. With
Neha's hard work I was able to obtain visas for Bahrain, Egypt, and Saudi Arabia,
and receive my passport back this morning for my departure tomorrow. Her assistance
in obtaining my visa for Saudi Arabia is especially appreciated.
I would have no hesitation in recommending your services and will definitely use
your company in the future."
I rec'd the passports today at 9:15 am CDT. I wanted to say THANKS again for
all your help!!! We can really depend on you to come through for us !!!!"
Ms. Jan T.