Over the past 2 years I
have applied for several visas through
Travisa in order to travel to Russia. I just
want to express my appreciation for the level
of service and courtesy I have consistently
received, especially from Angela. In seeking
a visa to visit Siberia, I always seem to
encounter delays from the bureaucrats in
Tyumen, but your staff has always found a way
to make sure my visa is processed
expeditiously. As I travel back to Russia,
India, and beyond in the future, I look
forward to continue using your reliable and
professional services. You have a very
capabale staff. Thank you
John
P. Montgomery
Washington DC
I want to thank
the Travisa staff for helping my husband and
I with our trip to China last summer. I was
so worried about how to obtain Visas;
however, Travisa made the process so easy!
Thank you so much for your assistance. I have
recommended this service to several other
people.
Jane and LeRoy
Stefanich
Michigan
Hello!
I just wanted to let you know that
your service is awesome. I realized a
little over an hour ago that I forgot
to get my Australian visa for my trip
tomorrow. I called and spoke with a
lovely woman, Arleen, who politely and
cheerfully directed me to your website
and assured me that you could help.
Then after I submitted and faxed a copy
of my passport I called and spoke with
Nicole who politely and efficiently
confirmed that you received my fax and
let me know that the visa was in
process. Then I got a call from Yvette
Aidoo letting me know that processing
was complete and a confirmation email
was sent which is the best part as I
was harrassing my husband at home
asking if anything had come across yet
as I was worried!
My mother and
her friend are traveling to Australia
in a few weeks and still need to get
their visas and I will be directing
them to your site.
Thank you so
much for the fast service and for
hiring such fabulous woman for me to
talk with on the phone today!!!
Wishing you continued success,
Janet
Latimer
Account Executive
Distributor
Services
Ruth,
I recently worked with getting a
Visa through your company. Arlene
Cuanias handled my case with
exceptional care. Due to my entry to a
non-standard city, there were
additional measures required in order
to obtain my Visa.
However, Arlene
went out of her way to keep me informed
throughout the process and explained
each step with great detail and concern
for my satisfaction. I would like to
give my commendations for a job well
done and would appreciate it if she
could be recognized for her good work.
Thank You,
Jim Johnson
Hi
there Ms Freeman!
I just wanted
to drop you a quick line thanking you
for the awesome job you all are doing
there at Travisa! MY Father and I
recently had a death in his family, and
getting his u.k. passport in on time
for her funeral back in England was,
obviously, critical! You're lovely
employee by the name of Arlene.. was
AWESOME!!!
I appreciated
constantly being updated by someone as
professional as she, and kind. I loved
working with Travisa and will highly
recommend your company to anyone
traveling on the fly!
Kindest regards,
Juliet Hutton
Dear
Sir/Madam:
Thanks a ton for
helping us with our Uganda visas!
Much appreciate your good service and
you keeping in touch with us!
With best wishes,
Bob Fleming
Dear
Ms. Freeman,
We spoke this morning on the phone.
I wanted to write you for the service
provided by your staff at the
Washington office.
For those of us who work with
international travel, it is a great
relief to do business with Travisa.
Between your on-line tracking system
and clear instructions, and the way one
can reach a human being on the phone if
needed, we have enjoyed our association
over the years, and have recommended
the Washington office to others.
Recently, in particular, Arlene
Cuenias and I had occasion to speak
multiple times to track down a delayed
document at the Brazilian consulate. It
was reassuring to know I had an "ally"
within the bureaucracy of
govt.processing. Her seeing that the
visa arrived on time in
Charlottesville, before the trip
started certainly made a huge
difference in several people's peace of
mind.
All of your staff deserve a big
thanks, for service in our scientists'
behalf. Thanks to all for a job well
done!
Yours truly,
Heidi
Winter
Assistant to the Director, Fred K.Y.
Lo
National Radio Astronomy Observatory
To
Whom it May Concern:
I want to thank Travisa for your
excellent service. I had no idea how to
get a visa and no one around me knew.
AAA recommended your site to me and
when I went to it, I was able to IM an
employee there who answered all of
questions! On top of that, the turn
around time for my Visa was very fast.
Thank you so much for taking the stress
out this part of traveling for me! I
will definitely use your website in the
future and recommend it to other
travelers.
Sincerely,
Andrea
Chorny
Ms.
Freeman, once again, I wanted to thank
you for the dedication you showed to my
passport/visa issue today. I cannot
tell you how much I appreciated your
assistance. You handled my crisis in an
assured, exemplary manner, which, I’m
sure, is a reflection of the services
that Travisa provides.
Thanks again for all your efforts.
Lisa Makle-Brooks
Board of
Directors Office
Metropolitan Washington Airports
Authority
Kim
Conway assisted myself and Sharon
Motasky in attempting to locate my
passport. Kim is "one of a kind". She
remained professional and understanding
when I was very upset. She went to the
post office late evenings and on the
week-end to try to locate my passport.
When she was exhausted with me, she
treaded forward, remaining constant in
her voice and manner. She is an
"exceptional" employee (Manager) of
Travisa. I have been in the work force
some 38 years.
Believe me, there are few that would
go to the extent Kim did to satisfy me,
as a customer. She valued the Travisa
name and was totally dedicated and
loyal to her company. "Kim" is what
will keep me a referring customer to
Travisa.
I hope Travisa realizes what you
have in Kim, and I hope she is paid
well.....She deserves it.
Sincerely,
Sandra
Cramer and Sharon Motasky, Head of
Travel and Tourism, RETS Tech Center
My
partner and I used your NY office
services earlier this year for a China
vacation and were VERY impressed with
the accuracy of information provided by
Travisa. I used your DC office services
recently for business - you were the
ONLY service that provided me with
accurate information about visa
requirements for Zimbabwe. Thank you
for great customer service and for
providing accurate information.
Kathleen
Tooley
You're
supposed to wow your customers.
Wow!
Thanks.
Don Miller
Vice President of Business
Development
Aquion Water Treatment Products LLC
The
passport arrived yesterday morning.
Looks great. Thanks. A lot of companies
talk about customer service and
customer first, but Travisa did what it
said it would when it said it would.
Your customer is very happy.
Norman
Kent
We
recently went through the process of
applying for
VISA's for Russia and India.
Although we generally
understood the instructions, we
needed a few points of
clarification. Your employee John,
based in San
Francisco, was simply outstanding.
He was
professional, informative, and went
above and beyond
with his help. We have found our
experience with
TRAVISA to be highly satisfactory,
and John is a big
reason why. We look forward to
working with TRAVISA
and employees like John in the
future.
Sincerely,
Bruce and
Stephanie Myers
Thank
you for the prompt passport service. In
addition to renewing my passport on
time you also kept me informed every
step of the way with an e-mail message
acknowledging receipt of my renewal
request, and another e-mail notifying
me of the shipment back to me, along
with a convenient link to the FedEx
package tracking system so that I could
follow the progress of my new passport.
I found you service to be
professionally executed.
Thank you.
Peter
Otradovec
Aloha
Travisa,
Thank you for your very prompt and
courteous service. I NEVER write to a
company I have dealt with , but your
service was exceptional. This is the
second time this year that I used
Travisa. The online tracking really
helps since I was called out of the
country at the last minute , I knew
exactly where my Passport was. You had
it until 5:10 last night in SF and I
had it at 11:35 in Hawaii today.
Mahalo for the speed.Steve
Peterson
In a
world where everyone talks a good game
but rarely delivers, I want to let you
know how pleased I was with your
service.
I had a China visa processed through
your Chicago office and the service was
superb. It was a pleasure doing
business with Travisa.
Regards,
Rich Blauvelt
V.P./General Manager
H&K Norwood Inc.
Got my
visa on Tuesday - 2 days ahead of
schedule. You guys are great! I am
recommending you to my friends and
family - great web interface, great
followup and service, and great
results! Thank you very much - it was a
pleasure dealing with such a
professional outfit, and you really
helped minimize my stress! I'm off to
Brazil!
Many thanks,
Casey
Hoekstra
Agilent Technologies
Thank
you for the excellent service! I
received my passport back with the visa
for Eritrea this morning, even though
Fed Ex was two days late getting my
passport to you. You received it
yesterday morning and shipped it back
to me yesterday afternoon. I will
recommend you to everyone!
Steve Wingert
Thanks-- you guys are great! That's why
I always do business with you. (Now
take the rest of the day off!)
Ann Butler
"I
just wanted to let know that I have
received my US passport in the mail.
Your customer service is one of the
best I have ever done business with and
your ability to process my
request in a timely and professional
manner is commendable. I will be using
your service again to process mine and
my girlfriend's Chinese visa
application. You should be hearing from
us soon."
Sincerely,
Chuck
Anderson
"First
let me say that the professionalism of
the personnel at Travisa is
outstanding. They're always very
knowledgeable, helpful and courteous.
Recently, I had a visa issue and was
helped by Tanzi who helped me
tremendously. She told me that she
would call me back after getting
information in 10 minutes and she did.
She told me that she would contact the
Embassy right away and call me back in
10 minutes and she called me back in 5
minutes. She definitely an asset to
Travisa as is all of your fine
personnel. I look forward to continuing
a great working relationship with
Travisa. Happy New Year!"
Beverly Stewart
I just wanted to write and let you know that I have been working with your organization, direct branch, for a year now and I wanted someone in your organization to know how outstanding your services are. From the great, user-friendly website to the prompt turn-around time on visa processing to the update communication on the process, it is all very efficient. Your organization provides top-notch service and it makes my job that much easier. Thanks again!"
Stephanie Bush
"Thank you for your assistance and prompt, very prompt, service. I want all your supervisors to know that you are the best. What great customer service in this day and age of nobody cares. You have proved them wrong."
Viktoria Milhauser
US Army Corps of Engineers
"Dear Sir:
I am writing to express my gratitude for all the excellent job performed by Neha of your Visa department. At short notice I planned my trip to the Middle East. With Neha's hard work I was able to obtain visas for Bahrain, Egypt, and Saudi Arabia, and receive my passport back this morning for my departure tomorrow. Her assistance in obtaining my visa for Saudi Arabia is especially appreciated.
I would have no hesitation in recommending your services and will definitely use your company in the future."
Sincerely,
Patrick Corr
"Michael,
I rec'd the passports today at 9:15 am CDT. I wanted to say THANKS again for all your help!!! We can really depend on you to come through for us !!!!"
Ms. Jan Tweed
"Dear Karen, Cynthia, and anyone else at Travisa who helped in the process...
I know you were "just doing your day to day work", but my mother and I want to thank-you for helping us get her passport renewed on short notice. You were all very helpful, and we are able to take this trip now with the proper documents. Thanks for being there when we needed you!"
Sincerely,
Nita Beran & Edna Dade
"THANK YOU!!!!!!!!!! I am MOST impressed with your company and also the
website--most helpful...........
"We received our three passports with visa to Cameroon via FedEx yesterday and I thank you for your prompt and efficient service, truly!"
Barbara Shinn
"Thank you so much for you efforts in obtaining David Cunningham's passport on such short notice.
Just wanted to let you know how much we appreciate all that you do for us! You guys are awesome!"
Regards,
Jamielle Tisdal
Executive Assistant
Harris Corporation
This is to Joseph, Jan, Michael, and Jessica,
By now my children's passports are on their way back to Minneapolis.
I cannot express to you all how grateful we are for your patience and good work while I was in full meltdown here in Minneapolis, You see, this is a circumstance where if it could go wrong, it did?
Starting with my blunder forgetting to renew their passports on time. I then arranged a 24 hour passport renewal with another agency.
After getting all the documents in order, going to the city court house, taking a number, filling out papers again and arriving at the fedex office by 10:30, I was told that there had been a delay and my passports would not be reviewed until Wednesday. So, I called you Joseph and had to retrace my early morning steps getting a new package. I got it to Fedex with a promise to have it to you by 8:00.... well you know the rest.
Thanks again for your patience and professionalism.
Sincerely,
Michael Schock
Hi Evelyn,
Just a note to let you know how pleased I am to be working with Talia Valles as our new Travisa consultant. She is doing a wonderful job, is very dedicated, and communicates to us very clearly everything we need to know about processing our agency's visas and passports in a timely fashion.
I hope to be working with Talia for a long time for all of Catholic Relief's
needs.
Warm regards,
Jill Porcino
Dear Travisa,
I just wanted to take a moment and sincerely thank you for your fast, efficient and friendly service. I found your service via the Internet, made a call to one of your associates via your 1-800 number in D.C. and FEDEXed my passport out last Monday, 30 October, 2001.
I received my renewed passport via A.M. delivery yesterday, 6 November, 2000 and couldn't be happier. You not only saved me incredible hassle with getting it renewed in person, but also money and valuable time.
Thank you again.
Sincere regards,
Michael D. Foster
You guys are awesome! We were in a pinch and you came through with flying colors!
Thanks,
Jonathan & Patrice Havens
