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Jan Dvorak hopes the work of his visa services firm with the Indian
Embassy will help start a trend
By Alejandro Lazo
Washington Post Staff Writer Monday,
May 5, 2008; Page D01
When
Jan Dvorak left Czechoslovakia three decades ago, he found asylum in
the United States and a job at a District-based travel agency.
There, he saw Americans struggling with the myriad requirements from
different countries.
So Dvorak founded Travisa Visa Services
in 1981. The company has grown to become a big player in the small
world of visa and passport processing, helping leisure, corporate
and other clients obtain the documents necessary for trips overseas.
Now, after years of serving companies,
organizations and individual travelers, Dvorak, 51, is taking on a
foreign government as a client.
The Indian Embassy, in an
effort to streamline its visa applications for travel to India from
the United States, has outsourced all of its visa processing to
Dvorak and his start-up, Travisa Outsourcing. It is the first time
an embassy in the United States has outsourced its entire visa
operation to a private company, according to the National
Association of Passport and Visa Services, a Silver Spring group
that represents the interests of the industry.
While Dvorak
said he thinks the move could start a trend, others said it is too
early to tell.
"It is certainly an important new
development," said Robert L. Smith Jr., executive director of the
passport and visa association. But "it is unclear at this time
whether any other government will follow this approach."
A
visa is an official approval from a nation to travel, work, study,
conduct business or live in that country. Obtaining a visa from a
foreign government can be bureaucratic and procedural, a vestige of
the pre-digital era, requiring specific documents and often long
waits in line.
Requirements for getting a visa can vary
widely by embassy, and the ease of getting one often depends on the
relationship a foreign government has with the United States, said
Jeff Fine, president and chief executive of McLean-based CIBT, a
competitor to Travisa.
CIBT offers visa and passport
services to a variety of clients, including companies, humanitarian
groups and individual travelers. Fine bought the firm in 2003 and
with an equity partner, American Capital Strategies of Bethesda, and
has expanded by acquiring other visa service companies.
CIBT
and other visa-processing companies also bid on the Indian
government's contract April 2007. CIBT ultimately withdrew,
unsatisfied with the terms the government was offering, Fine said.
He declined to elaborate.
"It is too early to draw any
conclusions as to whether other embassies of other governments are
going to want to outsource the way India did," Fine said. "There has
not been, at least in the U.S. or Europe . . . other major
visa-requiring governments that have gone this way."
Rahul
Chhabra, minister of press for the Indian Embassy, said the embassy
sought to outsource the processing of its visas to free up staff and
streamline the process. While all visas are ultimately approved by
the embassy or consulates, Travisa collects the paperwork and
ensures that the proper documentation is available. India now issues
same-day visas, whereas the old process would take at least two
days, Chhabra said.
"We were coming up on physical
limitations and space constraints, so we wanted to see what we could
do," Chhabra said. "Outsourcing it seemed to be a viable solution
and seemed to work."
Travisa Outsourcing will be paid $13
for each Indian visa it processes. The company started in October
and estimates it will have processed 400,000 Indian visas by the end
of the year. Dvorak would not disclose further details of the deal
but said the venture was profitable.
To process the visas,
Dvorak has hired 70 workers and opened offices in every city where
the Indian government has a consulate: New York, Chicago, Houston
and San Francisco.
Travisa also designed the online
application and credit card payment system for the Indian
government, where applicants must provide their age, marital status,
date of birth, employer and passport number. Applications must be
mailed to Travisa or printed at one of the new centers.
"This is fantastic, and I have applied for visas all over the
world," said Karl Pierson, 69, of Great Falls, last week as he
passed through Travisa's D.C. visa center, which is based in the
basement of the same house as Travisa's headquarters.
Dvorak
came to the United States after fleeing Soviet-controlled Prague
through East Germany and Poland in 1978. The cheapest airplane
ticket he could buy from Europe to the United States brought him to
Baltimore, where he then caught a bus to the District.
He
found work as a dishwasher and later a busboy. He gained asylum a
year after his arrival, and his first office job was with the travel
agency Travel Advisors of America, formerly on K Street NW. After a
year, Dvorak founded a business in a one-room office in another
downtown Washington office building.
The company built
itself by helping travelers, companies and other organizations get
visas for governments that required them, particularly
Soviet-controlled countries in Eastern Europe. One of its first big
clients was AAA, processing visas for clients of the association's
travel agency.
Travisa Visa Services has offices in San
Francisco, Chicago, Houston, New York, Los Angeles, Miami and Puerto
Rico, and is opening offices in London and Shanghai. Dvorak said the
private company has been profitable since its first year but
declined to divulge specific financial information.
Dvorak
believes visa processing will be more automated and digital, similar
to how travel Web sites made it faster and easier to buy plane
tickets. Last week, Travisa Visa Services struck a deal with
Travelocity Business, a unit of Travelocity.com, to embed in each
itinerary information on whether a visa is needed and how to get
one.
"Technology and electronic automation as a way of doing
business will be the future of this industry," Dvorak said.
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